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The public adjusters exclusively for commercial and multi-family policyholders.
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We settle all kinds of property damage claims

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Commercial Claims

Multi-Family Claims

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20 reviews on
Ken Culotta
Ken Culotta
2023-02-24
ICRS was very helpful to our condo association in connection with our recent property damage claim settlement. We are not insurance pros, but when some aspects of the insurer’s settlement offer did not appear to match up with our asessment of damage, ICRS helped us understand what further claims of damage were realistic and helped us achieve success on those claims.
Narate Nichamon Nn
Narate Nichamon Nn
2022-03-25
My wife and I were looking for a public adjuster to help us navigate the murky water of a water damage claim. So we Googled and found ICRS with so many good reviews. We scheduled the free 30-minute call right away, not knowing that our residential claim was out of their work scope. However, Misty called us on time and was so helpful. She pointed out valuable resources regarding our rights and suggested great tips on dealing with the insurance adjuster (e.g., specific questions we should ask and documenting everything). Moreover, she offered that we can contact her again in a couple of weeks if our situation does not get better. Through our conversations, we felt that Misty was sincerely willing to help us out even though we were not her client. What we got from the free 30-minute call session was beyond our expectations, and they were really helpful.
keungsik kim
keungsik kim
2022-03-23
Misty was great following up very quickly regarding my consultation request. And I was provided whole lot of good information how to proceed with my claim with the insurance company. Thumbs up!
James Matthew
James Matthew
2022-01-09
Words can’t describe how grateful we are for the consultation and claim evaluation we had with Scott. Full disclosure we were unable to work with him due to limitations of our scope. We wanted to properly recognize Scott for the honest and genuine passion he put in to not only our claim, but the way he runs his business in general. We hadn’t had such clarity of next steps since this began in 2020. I would highly recommend this business to everyone spinning their wheels in this process!
Leo Coleman
Leo Coleman
2021-12-01
Great support by real professional!
Joe Castellano
Joe Castellano
2021-09-20
Thank you for pointing me in the right direction!
Haidee Jugmans
Haidee Jugmans
2021-07-29
Scott responded to my inquiry and took the time to listen and understand our unpleasant experience dealing with our insurance claim. Although I did not utilized his service, he gave me a sound, professional advice and offered to help when he referred me to his engineer. They replied promptly and I was able to have better understanding of the situation. Thank you Scott!
Eartha Wang
Eartha Wang
2021-05-18
Scott Friedson was extremely responsive and helpful. He gave me free advise/consultation! I highly recommend him to anyone who needs a public adjuster to fight for the most they deserve!
Swapnil Agarwal | CEO & Managing Partner | Nitya Capital and Karya Property Management

Insurance Claim Recovery Support consistently delivers the insurance claim settlement results we need to get back to business before our competitors. We trust ICRS as our exclusive public adjusting firm. They’ve settled over $16,000,000,00 in property damage claims fairly and promptly while avoiding underpayments, delays and courtrooms. I highly recommend their representation from the moment you have a claim so you can save yourself the time and stress of dealing with a problem before it happens! These guys streamline the process, anticipate issues and head off problems before they arise. ICRS is worth every penny! Don’t waste your time and money dealing with anyone else!

Darel Daik | Noble Mortgage & Investments

I recently hired ICRS to help me out on an insurance claim. I own several rental properties and one of them recently vandalized by copper thieves. I attempted to work directly with my insurance company to settle the claim however when I received the check I was shocked. I called ICRS and spoke with Scott and he jumped on the case immediately. Within 30 days I received a check more than double the amount originally offered. Scott and his team were true professionals throughout the entire process. I would highly recommend ICRS to anyone who has an insurance claim if you truly want a fair settlement. Thank you ICRS!

Pete Richardson | SIOR

I was in the battle of my life after my insurance company originally denied my hail claim on a 700,000 sqft facility. I thought we’d have to sue but instead we retained ICRS and their team settled the claim for the amount we deserved in months instead of years.

Richard Nagler | Owner

Insurance Claim Recovery Support settled my claim for top dollar in just 40 days after a hail claim on my apartment complex was flat out denied.  I didn’t want to sue my insurance company so my insurance agent referred me to “the best public adjuster firm in Texas”.  ICRS completely reversed the carrier’s position and I couldn’t be happier with the service or results!  I highly recommend Scott and his team to any commercial or multifamily owner or operator dealing with an insurance claim.

Jeff Morehead | Oak Hill Y

When my home at the Oak Hill Y suffered a partial fire loss, I immediately hired Insurance Claim Recovery Support (ICRS). They saved me a ton of time and headaches plus helped me get an additional 47% over what my insurance company offered me and fees included! ICRS took care of all the paperwork and guided me through my policyholder rights step by step and helped me get the results I needed to finally be settled again.

Sam Goldman | EZONYA INC

I’ve been working with ICRS for over 4 years and they just settled my six-figure hail claim in only 5-weeks! They inspected my property, estimated the damages, met with the insurance company’s adjuster, negotiated a great settlement and even helped me find a local contractor do the work. I couldn’t be happier with Insurance Claim Recovery Support’s results and highly recommend them to any commercial property owner. I couldn’t be happier!

Mike Jones | Chico ISD Testimonial

Thank you Scott for your efforts and persistence! You exposed the log jam we had and all the barriers that were thrown up at us and the lack of good faith in the part of the insurance company to even negotiate with us was paramount in our claim settlement.  Thank you so much, I appreciate everything you’ve done for us.

Shannon B. Winslow

I spoke with Scott and he was extremely helpful and knowledgeable with regards to claims process. Thank you so much! Highly recommend!

Rick Anderson | R&V Anderson Group

When I first encountered Insurance Claim Recovery Support (ICRS) I had never heard of a public adjuster. I’ve owned and managed property for over 15 years and feel that dealing with insurance claims is a big headache.

Even though I pay several hundreds of thousands of insurance premiums and had over $70M in coverage, I felt like the carrier’s adjuster’s just weren’t being fair with me or my management company at our time of need. We found that trying to fight the insurance company on our own was time consuming, complicated, disappointing, stressful, frustrating, and counterproductive to our operations.

Finally after one of our apartment roofs started leaking after a major storm, I reached out to ICRS. Their no risk offer to settle our claim was a no-brainer.  After enlisting ICRS, not only did they remove the burden of dealing with the insurance company, they settled the claim damage on that apartment building and also successfully negotiated insurance claim settlements on several of my other properties we had been previously stonewalled by the carrier as well.  Scott and his team guided me step by step through the process and made it easy.

I can say with great confidence that the traction and results that ICRS successfully accomplished for us in settling our insurance claims was nothing short of remarkable!  In one example, they got us a final settlement that was 995x 9,953% higher than the insurance company’s original offer. If you think you have an insurance claim, don’t wait for matters to go from bad to worse. I thought it was going to be impossible but with Scott’s expertise and his team’s attention to detail they made the impossible, possible!

Sepehr Bekam

Insurance Claim Recovery Support is one of the top public insurance adjuster companies out there. Scott Friedson is an advocate for the insured and works hard to advocate for the insured’s rights; both through legislation advocacy as well as expert knowledge in handling insurance claims from start to finish.

Scott was a vocal advocate in opposing the insurance lobby in the State of Texas from stripping the rights of the insured. He really does fight for property owners and to enforce their insurance coverage.

When we first contacted Scott for an apartment complex we own, Scott said that our claim was NOT a slam dunk.

Scott advised that there was maybe a 50% chance of success. We felt that the facts of our claim were still legitimate and proceeded to retain ICRS’ services. After more than a year of negotiating with our carrier, Scott helped us settle with our insurance company for more than 10 times the original offer amount. Our carrier originally low-balled us and their first offer was below our deductible.

There were multiple instances of bad faith from the insurance company, and Scott fought for us throughout the entire process. My partners and I are so thankful to have found Scott Friedson and Insurance Claim Recovery Support (ICRS).

Don’t even think about dealing with your insurance company yourself when you have a claim. Insurance Claim Recovery Support LLC (ICRS) has an amazing team of public insurance adjusters, engineers, and insurance attorneys to help you with your insurance claim.

Scott will give you honest feedback on your claims validity and he is worth every penny he charges. ICRS will recover more than what your insurance carrier will want to settle for if ICRS ends up agreeing to take on your claim.

Ben Stribling | Stribling Company

This letter is written to thank you and express our sincerest appreciation for your help in settling three separate insurance claims with seven different insurance companies. As you may recall, with two of the claims the insurance company denied coverage in the beginning, but because of your tireless efforts and your extensive knowledge of the business we were paid more than $500,000 on the claims that were originally denied. The other claim was on a very complicated roof system that took a number of months to work with the insurance company. We were ultimately paid almost $600,000. Were it not for your skills and knowledgeable, thorough in-depth approach, we would not have been able to make the recovery that we did.

You  have  shown  the  utmost  professionalism in  your  representation  of  our  interests  (no  yelling, no drama)  but   most  of   all  you  have  been  consistent  with  your  follow   through  at  every  point  in the negotiation. We always hope we will never have another loss, but if we do, you will be the first person we call.

Russell Trippet President | Brothers Management

Scott was hired as our independent adjuster on several roof claims.  He did a great job which resulted in successful claims.

Jack Chitayat | Atlantic Realty Group

It was a real pleasure doing business with you. We were most impressed with your diligence, persistence, & the speed at which you settled this claim. Thank you.

Rosalba Andrade | Owner

We greatly appreciate the excellent services that ICRS provided us on a home insurance claim. During the time Scott Friedson worked on our case, he made us feel we were his most important clients. He was very well prepared to rebut the claims our insurance company was making. If we had not had hired ICRS, we would not have won the case. The money we received from the settlement was sufficient to make the repairs. Scott’s biggest asset is being a very trustworthy person.

Richard Nagler

Insurance Claim Recovery Support settled my claim for top dollar in just 40 days after a hail claim on my apartment complex was flat out denied. I didn’t want to sue my insurance company so my insurance agent referred me to “the best public adjuster firm in Texas”. ICRS completely reversed the carrier’s position and I couldn’t be happier with the service or results! I highly recommend Scott and his team to any commercial or multifamily owner or operator dealing with an insurance claim.

Richard Sims | Chairman | New Mt. Carmel Baptist Church

We the church Board of New Mt. Carmel Baptist Church is sending a note of appreciation for the outstanding  service you and your company provided for our congregation,  the professionalism, courtesy,  and efficiency made it comfortable for our congregation you will be HIGHLY recommended to others through out the community in need of your service. THANKS and GOD BLESS YOU!

Ted Jeries

Our company suffered severe hail and wind damage to two large apartment complexes in San Antonio, TX. We would have lost out on our insurance claim without the help of ICRS. They helped us identify damage, process our claim and stuck it through with all the way to the end of a several month battle. We are extremely happy with the results Scott and team were able to provide.

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Risk-Free Loss Recovery Offer

Get a complimentary consultation on your damage insurance claim.  We are claim adjusters who work for policyholders, not the insurance company.   If you choose to hire us, we work on contingency. No recovery, no fee.  Our insurance claim process is proven and streamlined.  We also value your privacy. We do not sell, trade, or rent your personal information to others.

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TESTIMONIALS

What Client Says About ICRS

It pays to know ICRS – “747% Higher Payments with a Public Adjuster for Claims related to a 2005 Hurricane”

  • Superior Support
ICRS provided superior support and documentation, which was invaluable in proving the extent of roof damage that was sustained from a major hail storm that struck the Chico Community. A great professional service that advocates for their clients.
Mike J.
Texas
  • Completely Reversed
Insurance Claim Recovery Support settled my claim for top dollar in just 40 days after a hail claim on my apartment complex was flat out denied. ICRS completely reversed the carrier’s position!
Richard N.
Texas
  • Severe Hail & Wind Damage
Our company suffered severe hail and wind damage to two large apartment complexes in San Antonio, TX. We would have lost out on our insurance claim without the help of ICRS.
Ted J.
Texas
FAQs

Frequently Asked Questions

A public adjuster is a licensed insurance professional who specializes in helping policyholders navigate the complex process of filing and negotiating property damage insurance claims. Public adjusters represent the policyholder’s interests, not the insurance company’s, and work to ensure that the policyholder receives a fair and prompt settlement for their claim. Their duties include evaluating the damage, reviewing the insurance policy, preparing a detailed claim, and negotiating with the insurance company on behalf of the policyholder.
You should consider hiring a public adjuster if you are facing a large or complex property damage insurance claim, such as those resulting from fire, water, or storm damage. Public adjusters are particularly helpful when the scope of the damages is unclear, the insurance company’s offer seems insufficient, or there are disputes about the cause or extent of the damage. Hiring a public adjuster early in the claims process can help ensure that your claim is properly documented, and your interests are well-represented throughout the process.
Public adjusters typically work on a contingency fee basis, meaning they only get paid if they successfully recover a settlement for you. Their fee is usually a percentage of the total settlement amount, which is agreed upon in advance. This percentage can vary depending on the complexity of the claim and the location, but it usually ranges from 5% to 15% of the total settlement.
Insurance company adjusters are employed by the insurance company and work to protect the company’s interests. Their primary goal is to evaluate the claim and determine the amount the insurance company is liable to pay, which may not always align with the policyholder’s best interests. On the other hand, public adjusters are independent professionals who work exclusively on behalf of the policyholder. Their primary goal is to ensure that the policyholder receives a fair and prompt settlement for their claim.
While insurance agents and brokers can provide valuable guidance and assistance in filing an insurance claim, they may not have the specialized expertise required to manage complex property damage claims. Public adjusters have extensive experience in assessing damages, interpreting insurance policies, and negotiating with insurance companies, which makes them better equipped to handle large or complicated claims. Hiring a public adjuster can be especially beneficial if you are not satisfied with the settlement offer from your insurance company or if you are facing disputes regarding the cause or extent of the damage.
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Insurance Claim Recovery Support Public Adjusters represent your interests, not the insurance company. We document your insurance claim Pro-Policyholder so you get the maximum settlement you deserve in minimum time.
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  • Texas #1632488
  • Florida #W797805
  • Ohio #1289475
  • Colorado #411678
  • Georgia #2874635
  • Kentucky #1014264
  • North Carolina #15827727
  • Nevada #3508775
  • South Carolina #893766
  • Oklahoma #100118599
  • Pennsylvania #1043874
  • Utah #915234
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412 Hazeltine Drive Lakeway, Texas, 78734, US
Call Us : 832-725-2878
We are open from Monday to Friday
9.00 AM - 5.00 PM

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