Apartment complexes · Multifamily townhomes

Apartment & Multifamily Property Insurance Claims

Fire, hail, wind and water losses can affect multiple buildings, residents, operations and income at once. ICRS represents insured owners and associations through the claim process.

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A complete claim scope

Document the property, the people and the interruption.

MULTIFAMILY CASE STUDIES

Claims across the whole community.

Apartment and townhome losses involve buildings, residents, finances and operations. These published ICRS cases show how detailed documentation affects the claim process.

Fire damage to an apartment building documented in ICRS multifamily claim materials

288-unit community · Fire

$4M+

44 units affected by fire

ICRS reports a $4M+ recovery, a $300K+ claim increase, and $58K in business interruption proceeds.

View apartment fire case →

ICRS apartment fire claim results artwork

24-unit property · Fire

+122%

Fire and income-loss claim

ICRS reports more than $1M above the insurer’s offer and over $200K in business-interruption proceeds.

View 24-unit fire case →

Tanglegrove HOA hail and wind property claim case study photograph

Community association · Storm

$4M+

Community-wide hail claim

A reported HOA recovery illustrating the need to coordinate roofs, common areas, estimates and board records.

View HOA case →

Results are reported by ICRS and are specific to individual claims. Past outcomes do not guarantee a similar recovery or timeline.

Protect the property. Preserve the evidence.

Review the scope, policy obligations and claim records for a qualifying large loss.

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Common questions

Multifamily property claim questions.

When should an owner seek claim guidance?

Once safety and emergency protection needs are addressed, early guidance can help organize evidence and avoid gaps. Notify the insurer and follow the policy’s duties and deadlines.

Can lost rental income be part of a claim?

Business income or rental loss coverage may apply depending on the policy and cause of loss. Financial records and the restoration timeline matter.

Does ICRS represent insurers?

No. ICRS public adjusters represent policyholders, subject to applicable licensing and engagement terms.

Have a complex property claim to discuss?

Tell ICRS what happened and where the claim stands.

Request a Claim Review

Public Adjuster Licenses

Insurance Claim Recovery Support, LLC · Lakeway, Texas · Texas public adjuster agency license #1670060 · Agency NPN #16144334.

Scott Friedson — Individual Licenses

Texas #1632488
Colorado #411678
Florida #W797805
Georgia #2874635
Indiana #3891955
Kansas #15827727
Kentucky #1014264
Maryland #2106190
Nebraska #15827727
Nevada #3508775
North Carolina #15827727
Ohio #1289475
Oklahoma #100118599
Pennsylvania #1043874
South Carolina #893766
Utah #915234

NPN #15827727Haag Certified Commercial Roof Inspector #201408103IICRC Certified Water Restoration Technician (WRT) #229373

Misty Friedson — Individual Licenses

Texas #2647568
Florida #W798577
Kentucky #1267289
North Carolina #19846653
Nebraska #19846653
Ohio #1416569
Oklahoma #3001820951
South Carolina #19846653
Utah #915489

NPN #19846653Haag Certified Commercial Roof Inspector #202111207

Insurance Claim Recovery Support, LLC — Agency Licenses

Texas public adjuster agency license #1670060
Colorado #4472448
Florida #W927993
Nebraska #3003284270
Ohio #1416560
Utah #959121

Agency NPN #16144334

Apartment & Multifamily Property Insurance Claims

Document the property, the people and the interruption.

Building and unit damage

Business interruption

Owners, boards and managers