We settle all kinds of property damage claims
BUSINESS INTERRUPTION LOSS
Trust ICRS public adjusters to settle your business interruption insurance claim
When a business interruption has devastated your life, calling a public adjuster about filing a business interruption claim can help you put the pieces back together.
- Commercial Property Business Interruption Claims
- Multi-Family Property Business Interruption Claims
- High-Value Homes & Real Estate Business Interruption Claims
Public Adjuster for Business Interruption
Business Interruption Insurance Claims
How to File a Loss of Business Income Insurance Claim?
Business income insurance policies cover businesses that lose income and incur expenses due to a covered loss, typically associated with physical damage or civil authority and dependent on your specific policy language.
1. Read the full policy for coverage, exclusions, deductible, your rights, terms, and conditions.
2. Put your insurer on notice of loss in writing if you anticipate a loss of income with an explanation of why you believe your loss is covered.
3. Submit your mitigation expenses and financial records evidencing your business’s actual and/or anticipated damages that exceed your deductible.
If your insurer denies or underpays your claim, they are required to provide you with a reasonable explanation.
Business interruption general information
Attention business owners: Has a fire or storm disrupted your business?
When commercial and multifamily property owners suffer a covered fire, flood, wind or another disaster that damages their buildings, we process both their physical property and the loss of business income. We’re experienced in interpreting policy language, documenting business income losses and most importantly, getting claims settled fairly
4 Things you need to understand regarding your business insurance policy
We encourage you to diligently understand the claims handling process you choose to follow, as it may make a significant difference between getting settled in months versus years. In order to determine if you have insurance coverage for business interruption, you need to take certain actions and understand 4 truths so you can make an educated business decision in order to determine the best course of action to protect your business, your rights, and revenue.
1. Read your full policy language regarding business interruption. Your insurance may have provisions and exclusions that could trigger coverage depending on what your policy says, doesn’t say, your circumstances and industry.
2. Know that as public adjusters, our firm has years of experience in successfully negotiating millions of dollars in business interruption insurance claims.
3. Get a complimentary review and consultation of your business insurance policy coverage as it relates to civil authority orders and viruses.
4. Ask your legal advisor if a licensed public insurance adjuster can legally represent your interest in handling your business insurance claim.
When putting together the BI claim it will be important to consider:
Policy
The BI insurance policy language is the underlying driver in claim acceptance. It sets out what is covered or excluded and the definitions to be applied in your situation.
Damage to the property
The BI insurance policy normally requires there to be damage to the business premises or other property.
Extensions
Your BI policy (or schedule) may include extensions or items that are covered in addition to loss arising from damage to the premises. Extensions may include:
- Prevention of access to the premises (e.g. civil authority orders);
- Interruption to the supply of goods and services (e.g. loss of electricity and water);
- Interruption caused by damage to the premises at suppliers and customers. (Supply chain interruption)
Exclusions
The BI policy will include a list of exclusions or items that are not covered by the BI policy. Some BI policies specifically exclude the loss arising from damage caused by natural disasters including earthquakes and viruses.
Financial loss
The financial loss suffered will normally need to be as a result of damage to the business premises (or covered by extension and not excluded).
Presentation
The presentation of your claim is critical. The insurer processing your claim is likely to be dealing with thousands of claims and have limited knowledge of your business. It is important that you provide your insurer with all of the relevant background and financial information needed to process the claim. We recommend you provide your insurer with the following:
a) A brief cover letter providing:
- An overview of your business including the location(s) of your business;
- Details of the damaged premises, details of prevention of access to the premises or details of interrupted supplies/utilities;
- Current operations (e.g. did a tenant need to transfer, are you operating from new place of business or are you looking for new place of business, how long, how much is it costing you etc);
- Impact on trading (i.e. did your business completely shut down or were you able to partially trade);
- A timeline of key events;
b) Your method of calculation for your loss;
c) Supporting documentation for your claim calculation including evidence of a payments for any incurred costs and contracts entered into with the expectation of being incurred.
How are Business Interruption insurance claims calculated?
The intention of loss of business income or business interruption (B.I.) insurance is to put you back into the same financial position you would have had the damage and ensuing interruption not occurred. Typically, B.I. insurance covers four key aspects:
+ Loss of gross profit / rent
+ Additional expenses incurred (e.g. hire mitigation company)
– Savings in expenses (non recurring)
+ Reasonable claim preparation costs (e.g. accountant’s costs)
The approach to calculating your claim will depend on your BI policy language, your business and the records available. An example business interruption claim calculation is shown below:
| Example BI calculation | $ |
| + Expected sales (i.e. if the premises had not suffered damage) | 1,000,000 |
| – Actual sales | (200,000) |
| Reduction in sales | 800,000 |
| – Cost of sales (say 30%) | (240,000) |
= Reduction in gross profit |
560,000 |
| + Additional expenses (e.g. rental of temporary premises) | 100,000 |
| – Cost savings (e.g. lease of damaged premises) | (200,000) |
| + Claim preparation costs (e.g. accountant’s costs) | 50,000 |
= Total BI Claim |
$510,000 |
The calculation is conceptually straight forward. However, applying it can quickly become challenging when faced with the realities of:
- Incomplete records;
- Seasonality and trends;
- Determining the level of sales that would have occurred had the premises not been damaged given the change in demand following the occurrence;
- Determining the level of business successfully transferred to other properties.
Years Experience
Claims Settled
Hours Worked
Average Claim Amount
Risk-Free Loss Recovery Offer
Get a complimentary consultation on your business interruption insurance claim. We are business interruption claim adjusters who work for policyholders, not the insurance company. If you choose to hire us, we work on contingency. No recovery, no fee. Our business interruption insurance claim process is proven and streamlined. We also value your privacy. We do not sell, trade, or rent your personal information to others.
Need immediate business interruption insurance claim help?
TESTIMONIALS
What Client Says About ICRS
It pays to know ICRS – “747% Higher Payments with a Public Adjuster for Claims related to a 2005 Hurricane”
Sign : Cornell Williams
I cannot say enough good things about Insurance Claim Recovery Support — they truly feel like earth angels. Misty and Scott helped me through one of the most overwhelming and helpless times of my life. As a single woman dealing with major home renovations after a severe water leak, I was unfortunately taken advantage of by a dishonest contractor. From breaking my TV and not saying a word, to lying about repairs, damaging my sprinkler, inflating estimates with bogus charges, and even threatening legal action — I was completely overwhelmed.
That’s when Misty and Scott stepped in. Their knowledge of the laws and the insurance claims process is unmatched, and their compassion and support were exactly what I needed. They knew exactly how to handle the situation, empowered me with the facts, and guided me every step of the way. They genuinely listened, made me feel heard and understood, and stood by my side when I needed it most. I am beyond grateful for their integrity, expertise, and kindness. If you’re facing a tough insurance claim situation, do not hesitate to reach out to them — they are absolute professionals and true advocates and helped me feel safe in my own home again.
Scott and Misty are absolute professionals. Their knowledge of the insurance claim process is unmatched, and they navigated our case with skill, integrity, and relentless attention to detail. On top of that, they’re HAAG certified roof inspectors, which made all the difference in proving the true extent of our damages.
Looking back, we wish we had hired ICRS from the very beginning. It would have saved us so much stress, time, and lost money. If you’re dealing with an insurance claim - especially a commercial one - don’t wait. Call ICRS.
We’re beyond grateful for everything they did for us.
Scott and Misty from ICRS have been the most honest, supportive, and knowledgeable people I’ve encountered throughout this ordeal. They made me feel heard and understood, which was a welcome relief after so many interactions with professionals who seemed more interested in their bottom line than in helping me.
Scott guided me through this incredibly complex and stressful process with expert advice, giving me the clarity and confidence I desperately needed. His and Misty’s commitment to doing what’s right for their clients is unmatched. They genuinely care and provide guidance and support that feels personalized and sincere.
Thanks to Scott and Misty, I’m back on track and no longer feel overwhelmed. ICRS has saved me countless hours of stress and struggle, and I wholeheartedly recommend them to anyone dealing with a large-loss claim after a storm. Trust me—making them your first call can save you immeasurable frustration and help you navigate this difficult path with sound advice and unwavering support.
Thank you, Scott and Misty, for everything you’ve done!
-Jason Cheshire
Our Insurer mislead us and withheld information. It took weeks for them to provide a copy of our policy, and when they did, they excluded information that benefited us. ICRS pressured them to provide a full copy of our policy which included the benefits they had initially excluded.
Our Insurer provided a scope that was not aligned with the actual cost of rebuilding our home. ICRS countered with a realistic scope and advised us to secure independent quotes on our own. ICRS then leveraged its scope and the independent quotes to force our insurer to provide more realistic amount for the rebuild. The scoping process took months, and ICRS drove the communications the entire time.
The first adjuster that our insurer assigned to our claim arrived at the site visit and interview with a combative attitude, where he used inappropriate language, and attempted to force the negotiations their favor by manipulating the facts. ICRS swiftly called out the adjuster and guided the negations back on track.
Our Insurer cycled through four adjusters during our claim. The pass-down of information between these adjusters was insufficient, with each new adjuster attempting to avoid payout using the same methods that failed with the last. We were astonished that a company could act in this manner without serious recourse. ICRS was able to leverage emails, photos, inspection reports, and additional documentation to bring the adjusters up to speed after each transition. ICRS’ efforts kept the claim moving every time our insurer attempted to stall.
When our Insurer misrepresented the policy and refused to pay out for damages that were covered, ICRS drove the communications process and provided documentation, which included case-law excerpts from similar claims that had gone to trial. This approach provided breakthroughs on vital areas of the negotiations. ICRS provided a paper trail and documentation that our Insurer couldn’t ignore, and ultimately they were forced to pay out due to the exposure that ICRS had made apparent.
ICRS increased the overall claim by more than 20% during the planning and rebuild process through supplements. Through negotiations with our Insurance company, ICRS increased the claim by 104% over what was released up-front in our initial settlement. Additionally, the payout ICRS secured for us was 31% higher than our policy limit.
Before that fire, we had heard insurance companies pull out every trick in the book to avoid paying out on a policy. Having gone through this experience, we can say that the behavior on our insurers part was far worse than we had ever imagined possible. We advise with 100% conviction that anyone dealing with a large loss such as ours, hire a public adjuster to navigate and advocate on their behalf in order to get the needed results. Our family could not have rebuilt our home with the funds our insurance company provided, and we only have a home to return to because of ICRS’ efforts to hold our insurer accountable for the policy we had paid for. Throughout the claim, which lasted over a year, ICRS navigated the entire claim process with professionalism and care. Our family offers a sincere thank you to Scott, Misty, and the entire ICRS team.
Very knowledgeable. Thank you for helping!!
Frequently Asked Questions
What is a public adjuster and what do they do?
When should I hire a public adjuster?
How are public adjusters compensated?
How do public adjusters differ from insurance company adjusters?
Do I need a public adjuster if I already have an insurance agent or broker?
