We Settle Large Loss

Multifamily & Apartment Claims

Trusted • Experienced • Large-Loss • Multi-State Licensed • Policyholder Advocates

Insurance Claim Recovery Support (ICRS) Public Adjusters: Experts in Multifamily and Apartment damage Insurance Claims.

Insurance Claim Recovery Support (ICRS) specializes in public adjusting for commercial and multifamily and apartment real estate insurance claims.

Insurance Claim Recovery Support

Trust ICRS public adjusters to settle your property damage insurance claim fairly & promptly.

ICRS exclusively represents policyholders—not insurance companies—ensuring apartment owners, commercial property investors, and property managers receive the settlement they deserve. Our non-litigious approach and “no recovery, no fee” policy provide a risk-free solution for claim recovery.

With 15+ years of experience and 500+ large-loss claims settled, 90% without unnecessary litigation or appraisal, we help policyholders maximize settlements and minimize claim processing time.

Public Adjuster for MultiFamily & Apartment Claims

Insurance Claim Recovery Support: Your Partner for Large Loss Claims

Insurance Claim Recovery Support (ICRS) exclusively represents policyholders—not insurance companies—ensuring apartment owners, homeowner associations, commercial property investors, and property managers receive the settlement they deserve. Our non-litigious approach and “no recovery, no fee” policy provide a risk-free solution for claim recovery.

Are you a multi-family or apartment property owner, manager or board member facing the challenges of filing an insurance claim? Look no further. Insurance Claim Recovery Support is here to provide expert assistance and ensure you receive the maximum compensation for your multi-family property damages.

We help policyholders recover from:
Fire damage claims
✔ Hail damage claims
✔ Wind damage claims
✔ Water damage claims
✔ Business interruption claims

ICRS has extensive knowledge and success settling hundreds of millions in multifamily and apartment property damage insurance claims caused by fire, hail, storm, hurricane, tornado, lightning, flood, water, freeze, business interruption, wind, and other disasters on behalf of building owners of apartments, storage, offices, retail, multifamily syndicators, real estate investors, homeowner and condominium associations, as well as property management companies.

Specialized Expertise in Multi-Family Property Claims

Our team of experienced, licensed public adjusters has years of experience in handling large-loss multifamily and apartment property damage claims. With our in-depth understanding of the complexities involved, we navigate the claim process efficiently and effectively. Whether your property has suffered fire, water damage, natural disasters, vandalism, or other covered perils, we have the knowledge and expertise to handle your claim with precision.

Thorough Assessment and Comprehensive Documentation

Accurate assessment and detailed documentation are key to a successful multi-family property claim. Our skilled adjusters conduct thorough inspections, meticulously documenting damages in each unit, common areas, and infrastructure. This comprehensive approach ensures that every aspect of the damage is accounted for, strengthening your case and maximizing your chances of a fair settlement.

Streamlined Claims Process for Multi-Family Properties

Time is of the essence when it comes to multi-family property claims. We understand the urgency and aim to streamline the claims process for you. From initial filing to final settlement, our team handles the paperwork, negotiations, and communication with the insurance company. This allows you to focus on managing your property and attending to the needs of your tenants.

Effective Negotiation and Fair Settlements

Negotiating with insurance companies requires skill and expertise. Our team of seasoned negotiators is well-versed in the tactics employed by insurance companies. We advocate for your rights and work tirelessly to secure a fair and just settlement that covers all necessary repairs and associated costs. Our goal is to maximize your recovery and ensure you receive the compensation you deserve.

Dedicated Support Throughout the Claims Process

At Insurance Claim Recovery Support, we provide unwavering support throughout your multi-family property claim. Our dedicated team is here to address your questions, concerns, and provide regular updates on the progress of your claim. We understand the significance of your multi-family property investment and prioritize your peace of mind throughout the entire process.

If your property has suffered insured damages of $250,000 or more, we can help you get the settlement you deserve fairly and promptly.

We offer complimentary online claim reviews and consultations, guiding property owners through the complexities of insurance claims for fire, hail, wind, water, and business interruption losses.

Burning commercial building engulfed in flames and smoke, illustrating fire damage relevant to commercial property insurance claims.
Burning building engulfed in flames, representing property damage and the urgency of insurance claims assistance.
Damaged building structure with exposed beams and debris, illustrating property damage risks in Texas, relevant to insurance claims and recovery support.

Meet Your Dedicated ICRS Public Adjuster Team

Who Is Looking Out For Your Interests?

The Single Best Way to Settle Commercial and Multifamily Insurance Claims.

Insurance Claim Recovery Support Public Adjusters represent your interests, not the insurance company. We document your insurance claim Pro-Policyholder so you get the maximum settlement you deserve in minimum time.

Scott Friedson, CEO of Insurance Claim Recovery Support, in a professional suit, emphasizing expertise in public insurance adjusting for property damage claims.

Scott Friedson

CEO | Public Insurance Adjuster

Misty Spittler, VP at Insurance Claim Recovery Support, smiling with long blonde hair, representing expertise in public insurance adjusting for policyholders.

Misty Spittler

VP | Public Insurance Adjuster

Public adjuster representation resulting in larger payments to policyholders, bar graph comparing amounts for 2004 and 2005 with figures for claims with and without public adjusters.

“547% higher payments with a public adjuster for claims.”
We Settle Big Property Damage Insurance Claims

It Pays To Know ICRS

We Exclusively Represent Policyholders

Insurance Claim Recovery Support (ICRS) is a premier public adjustment firm that exclusively represents policyholders in their quest to achieve fair settlements for their insurance claims. With an unwavering commitment to the interests of policyholders, ICRS ensures that clients receive the maximum compensation they deserve.

This unique focus on policyholders sets the company apart from other public adjusters, who often serve both the policyholders and insurance companies, creating potential conflicts of interest. ICRS stands out by prioritizing the needs of their clients above all else, making certain that their rights are protected throughout the claims process.

ICRS brings to the table an extensive understanding of the insurance industry, allowing them to effectively advocate for their clients. Their team of highly skilled public adjusters specializes in evaluating, documenting, and negotiating complex insurance claims on behalf of policyholders. By leveraging their deep knowledge of policy language and claims procedures, ICRS enables their clients to navigate the often confusing and time-consuming claims process with ease.

The company’s primary goal is to ensure that their clients receive the compensation they are entitled to, which can be invaluable in helping them rebuild their lives and businesses after a loss.

Businesses We Serve

Aerial view of flooded residential area with submerged homes and surrounding greenery, illustrating the impact of water damage relevant to property insurance claims.
Flooded street with submerged cars, illustrating severe water damage from heavy rainfall, relevant to insurance claims for property damage.

Insurance Claim Recovery Support

Get the Maximum Insurance Claim Settlement You Deserve in Minimum Time™

No Recovery, No Fee

ICRS Public Adjusters are the best in business for settling large loss property damage insurance claims in Texas and many other states. We exclusively represent policyholders help recover from fire insurance claims, storm damage, and other disasters covered under property insurance policies. Business and property owners, insurance brokers, contractors, real estate syndicators, and property management companies trust ICRS public insurance adjusters to settle new, underpaid, delayed, or wrongfully denied hail, wind, fire, water, or other storm damage insurance claims fairly and promptly.
Our unique Pro-Policyholder approach to settling property damage claims representing the interests of insured policyholders to reach a fair and reasonable settlement insurance claim has successfully helped home and business owners avoid unnecessary litigation or appraisal.

ICRS is on YOUR side

With ICRS on your side, we represent you, not the insurance company.  When you hire a public adjuster from ICRS, we present your insurance claim submissions Pro-Policyholder filled with facts and valuable documentation to support your claim for coverage under your policy submitted to your insurer on your behalf, representing your interests, not your insurance company.   

Our policyholder claims are placed on equal footing with your insurance company’s adjuster, engineer, and building consultants, who represent their interests, not yours.  Our track record for successfully negotiating a fair and prompt settlement for insured policyholders is unmatched. 

If your insurer chooses to ignore evidence that supports your Pro-Policyholder claim and force you to sue, we have a network of insurance attorneys to whom we refer victims of bad faith insurance claim handling practices that typically work on contingency basis.  We prefer to reasonably settle all our insurance claims without litigation but unfortunately, not all insurers are reasonable, some act in bad-faith.

Tools and Resources to Help You

Here at ICRS, we help policyholders understand their rights. Discover the different types of insurance, the insurance claim process, and settlement tips from the National Association of Insurance Commissioners.

 

LOSS TYPES

We represent policyholders in all kinds of loss and damage

Fire

Fire loss claims address damages stemming from fires, which often result in extensive property destruction and necessitate substantial restoration efforts.

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Hail

Hail claims focus on damages caused by hailstorms, typically affecting roofs, windows, and building exteriors.

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Hurricane

Hurricane claims involve the widespread devastation brought on by powerful storms, characterized by high winds, heavy rainfall, and storm surges.

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Tornado

Tornado claims pertain to the destruction from severe winds and flying debris associated with these violent weather events.

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Water

Water loss claims encompass damages caused by water intrusion, such as burst pipes or leaks, leading to mold growth and structural damage.

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Wind

Wind claims deal with damages resulting from strong gusts, which can topple trees, detach roofs, and cause other significant property damage.

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Business Interruption

Business interruption claims focus on the financial losses businesses experience when an unexpected event, like a natural disaster, disrupts their operations.

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Flood Damage

Flood claims cover losses due to water inundation, primarily impacting homes and businesses situated in flood-prone areas.

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Appraisal Dispute

Appraisal claims arise when disagreements occur between policyholders and insurers regarding the value of damages, necessitating impartial appraisers to determine a fair settlement.

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Risk-Free Loss Recovery Offer

Get a complimentary consultation on your damage insurance claim.  We are public claim adjusters who work for policyholders, not the insurance company.   If you choose to hire us, we work on contingency. No recovery, no fee.  Our insurance claim process is proven and streamlined.  We also value your privacy. We do not sell, trade, or rent your personal information to others.

Need immediate fire damage insurance claim help?

TESTIMONIALS

What Client Says About ICRS

It pays to know ICRS – “747% Higher Payments with a Public Adjuster for Claims related to a 2005 Hurricane”

Vivian Williams profile picture
Vivian Williams
8 months ago
Our experience with ICRS was a five star experience ; we received more money than what the insurance company had offered for an apartment fire, plus we recieved money that we thought we would not get. GREAT JOB.
Sign : Cornell Williams
Image of an insurance claim recovery support team discussing property damage claims, emphasizing expertise in public adjusting for multifamily and commercial properties.
Dallas Rice
1 year ago
Scott and his entire team so incredibly knowledgeable, their is no way we could have accomplish what we did without their guidance. Keep us the great work!!!!!
They are truly a Lifesaver!
I cannot say enough good things about Insurance Claim Recovery Support — they truly feel like earth angels. Misty and Scott helped me through one of the most overwhelming and helpless times of my life. As a single woman dealing with major home renovations after a severe water leak, I was unfortunately taken advantage of by a dishonest contractor. From breaking my TV and not saying a word, to lying about repairs, damaging my sprinkler, inflating estimates with bogus charges, and even threatening legal action — I was completely overwhelmed.

That’s when Misty and Scott stepped in. Their knowledge of the laws and the insurance claims process is unmatched, and their compassion and support were exactly what I needed. They knew exactly how to handle the situation, empowered me with the facts, and guided me every step of the way. They genuinely listened, made me feel heard and understood, and stood by my side when I needed it most. I am beyond grateful for their integrity, expertise, and kindness. If you’re facing a tough insurance claim situation, do not hesitate to reach out to them — they are absolute professionals and true advocates and helped me feel safe in my own home again.
AdiMak2004 profile picture
AdiMak2004
1 year ago
I spoke with Scott about a commercial claim, and he was incredibly helpful. He provided detailed explanations about how policies and adjustments work, making everything much clearer. I really appreciated his thoroughness and knowledge!
Case Wegner profile picture
Case Wegner
1 year ago
After a nightmare experience dealing with an underpaid commercial property insurance claim from a hailstorm in Dallas, we were fortunate enough to find Scott and Misty Friedson at Insurance Claim Recovery Support (ICRS). Had we not hired them, we would’ve left $127,000 on the table - money we didn’t even know we were owed.

Scott and Misty are absolute professionals. Their knowledge of the insurance claim process is unmatched, and they navigated our case with skill, integrity, and relentless attention to detail. On top of that, they’re HAAG certified roof inspectors, which made all the difference in proving the true extent of our damages.

Looking back, we wish we had hired ICRS from the very beginning. It would have saved us so much stress, time, and lost money. If you’re dealing with an insurance claim - especially a commercial one - don’t wait. Call ICRS.

We’re beyond grateful for everything they did for us.
Jason Cheshire profile picture
Jason Cheshire
2 years ago
ICRS has been a beacon of hope during one of the most challenging times in my life. After my home was struck by lightning nearly nine months ago, dealing with USAA has been nothing short of a nightmare. They have grossly underpaid my claim, and I was at my wit’s end after countless hours of research, discussions with attorneys, and trying to figure out how to rebuild my home without compromising my financial future.

Scott and Misty from ICRS have been the most honest, supportive, and knowledgeable people I’ve encountered throughout this ordeal. They made me feel heard and understood, which was a welcome relief after so many interactions with professionals who seemed more interested in their bottom line than in helping me.

Scott guided me through this incredibly complex and stressful process with expert advice, giving me the clarity and confidence I desperately needed. His and Misty’s commitment to doing what’s right for their clients is unmatched. They genuinely care and provide guidance and support that feels personalized and sincere.

Thanks to Scott and Misty, I’m back on track and no longer feel overwhelmed. ICRS has saved me countless hours of stress and struggle, and I wholeheartedly recommend them to anyone dealing with a large-loss claim after a storm. Trust me—making them your first call can save you immeasurable frustration and help you navigate this difficult path with sound advice and unwavering support.

Thank you, Scott and Misty, for everything you’ve done!

-Jason Cheshire
Scott and Misty providing personalized support and expert advice for clients navigating large-loss insurance claims after property damage.
Tom Chisano
2 years ago
Found this firm very responsive with honest advice. Based on our discussion, I actually did not hire them, at least yet, because my claim doesn't require the service. They easily could have pushed to sign me up, but did not. We have just gone thru flooding of our home and it is appreciated not being taken advantage of now.
Professional public adjuster in a suit, smiling against a blue background, representing Insurance Claim Recovery Support's commitment to helping clients navigate large-loss claims.
Albert Prien
2 years ago
In 2023, our family woke up to a nightmare. Our house was filled with smoke and on fire. We able to get our son and pets out of the burning house without injury, and our local fire department arrived quickly and put out the fire. By the time that the fire was out, most of our home was destroyed. We contacted our insurer to start a claim and were immediately met with opposition and confusion on their part. It took several weeks for them to assign an adjuster to our claim. This initial experience led our decision to hire a Public Adjuster to navigate the process and advocate on our behalf. We couldn’t trust that our insurer would handle the claim responsibly, and we quickly realized that we needed someone to fight for us to hold them accountable to our policy. We were extremely fortunate to find ICRS and secure Scott as our Public Adjuster.

Our Insurer mislead us and withheld information. It took weeks for them to provide a copy of our policy, and when they did, they excluded information that benefited us. ICRS pressured them to provide a full copy of our policy which included the benefits they had initially excluded.

Our Insurer provided a scope that was not aligned with the actual cost of rebuilding our home. ICRS countered with a realistic scope and advised us to secure independent quotes on our own. ICRS then leveraged its scope and the independent quotes to force our insurer to provide more realistic amount for the rebuild. The scoping process took months, and ICRS drove the communications the entire time.

The first adjuster that our insurer assigned to our claim arrived at the site visit and interview with a combative attitude, where he used inappropriate language, and attempted to force the negotiations their favor by manipulating the facts. ICRS swiftly called out the adjuster and guided the negations back on track.

Our Insurer cycled through four adjusters during our claim. The pass-down of information between these adjusters was insufficient, with each new adjuster attempting to avoid payout using the same methods that failed with the last. We were astonished that a company could act in this manner without serious recourse. ICRS was able to leverage emails, photos, inspection reports, and additional documentation to bring the adjusters up to speed after each transition. ICRS’ efforts kept the claim moving every time our insurer attempted to stall.

When our Insurer misrepresented the policy and refused to pay out for damages that were covered, ICRS drove the communications process and provided documentation, which included case-law excerpts from similar claims that had gone to trial. This approach provided breakthroughs on vital areas of the negotiations. ICRS provided a paper trail and documentation that our Insurer couldn’t ignore, and ultimately they were forced to pay out due to the exposure that ICRS had made apparent.

ICRS increased the overall claim by more than 20% during the planning and rebuild process through supplements. Through negotiations with our Insurance company, ICRS increased the claim by 104% over what was released up-front in our initial settlement. Additionally, the payout ICRS secured for us was 31% higher than our policy limit.

Before that fire, we had heard insurance companies pull out every trick in the book to avoid paying out on a policy. Having gone through this experience, we can say that the behavior on our insurers part was far worse than we had ever imagined possible. We advise with 100% conviction that anyone dealing with a large loss such as ours, hire a public adjuster to navigate and advocate on their behalf in order to get the needed results. Our family could not have rebuilt our home with the funds our insurance company provided, and we only have a home to return to because of ICRS’ efforts to hold our insurer accountable for the policy we had paid for. Throughout the claim, which lasted over a year, ICRS navigated the entire claim process with professionalism and care. Our family offers a sincere thank you to Scott, Misty, and the entire ICRS team.
Image of a satisfied client expressing gratitude to the Insurance Claim Recovery Support team for their assistance in navigating a complex insurance claim process after a significant loss.
Sue Edwards
2 years ago
ICRS is phenomenal! They walked us through all the loops we needed to jump through. They went to bat for us when we weren't even sure we were in the game! Thank you Misty and Scott! We are more appreciative than we can put into words!
Insurance Claim Recovery Support logo featuring a stylized design, representing public insurance adjusting services for multifamily and commercial property management.
Julie Bug
2 years ago
I definitely recommend ICRS! Scott and Misty went above and beyond to advocate on our behalf and help us navigate the nightmare of a large loss insurance claim. Scott has worked as a public adjuster for more than 15 years. He was extremely knowledgeable about the process, laws, and holding the insurance company accountable. The initial amount the insurance company agreed to would not have been enough to restore our property, and Scott negotiated to maximize our claim.
ICRS team members, Scott and Misty, assisting clients with large loss insurance claims, showcasing their expertise in public adjusting services for multifamily and commercial properties.
April Parker
2 years ago
Hands down the absolute best customer service, always responsive, knowledgeable and always eager to help!
Man smiling with child outdoors, representing family support and positive experiences in navigating insurance claims with Insurance Claim Recovery Support.
Bobby Davis
2 years ago
Very knowledgeable and helped me through an insurance nightmare. Look no further.
Public adjuster assisting clients with insurance claims, highlighting expertise in navigating large loss claims for multifamily and commercial properties.
DeeDee Ritzinger
3 years ago
Scott is extremely knowledgeable and competent. He assisted and provided direction enabling me to improve my claim. I highly recommend Scott and his company, ICRS.
Image of a professional public adjuster discussing insurance claim strategies with clients, emphasizing expertise in navigating large loss property damage claims for multifamily and commercial properties.
Ericka Wood
3 years ago
Extremely helpful and friendly.
Very knowledgeable. Thank you for helping!!
Insurance Claim Recovery Support logo with a professional design, representing expertise in public adjusting services for property damage claims.
Ken Culotta
3 years ago
ICRS was very helpful to our condo association in connection with our recent property damage claim settlement. We are not insurance pros, but when some aspects of the insurer’s settlement offer did not appear to match up with our asessment of damage, ICRS helped us understand what further claims of damage were realistic and helped us achieve success on those claims.
Illustration of a basketball player in a Memphis jersey, featured on a comic book cover titled "Marvels," highlighting the character's dynamic pose and vibrant background.
James Matthew
4 years ago
Words can’t describe how grateful we are for the consultation and claim evaluation we had with Scott. Full disclosure we were unable to work with him due to limitations of our scope. We wanted to properly recognize Scott for the honest and genuine passion he put in to not only our claim, but the way he runs his business in general. We hadn’t had such clarity of next steps since this began in 2020. I would highly recommend this business to everyone spinning their wheels in this process!
Woman smiling in a black leather jacket, representing client satisfaction with Insurance Claim Recovery Support's public adjusting services.
Haidee Jugmans
5 years ago
Scott responded to my inquiry and took the time to listen and understand our unpleasant experience dealing with our insurance claim. Although I did not utilized his service, he gave me a sound, professional advice and offered to help when he referred me to his engineer. They replied promptly and I was able to have better understanding of the situation. Thank you Scott!
Smiling woman with long hair in a casual setting, representing positive client experiences with Insurance Claim Recovery Support services.
Katie Hollis
5 years ago
This was not the first public adjuster I called. I called a different company first but they gave me a bad feeling on the phone. Too aggressive. Didn't feel trustworthy to me. So, I kept looking. I came across this company and I had none of those bad feelings. Scott, the guy who took my call, seemed very knowledgeable and I felt I could fully trust him. As it turned out, he told me that my claim was fairly simple and I didn't need the full scope of his service and fees. But, without charging me a fee, he gave me some needed advice on this whole matter of insurance claims which I needed. And told me I could call him back to ask another question or two if necessary. I would recommend this company for these services.
FAQs

Frequently Asked Questions

A public adjuster is a licensed insurance professional who specializes in helping policyholders navigate the complex process of filing and negotiating property damage insurance claims. Public adjusters represent the policyholder’s interests, not the insurance company’s, and work to ensure that the policyholder receives a fair and prompt settlement for their claim. Their duties include evaluating the damage, reviewing the insurance policy, preparing a detailed claim, and negotiating with the insurance company on behalf of the policyholder.
You should consider hiring a public adjuster if you are facing a large or complex property damage insurance claim, such as those resulting from fire, water, or storm damage. Public adjusters are particularly helpful when the scope of the damages is unclear, the insurance company’s offer seems insufficient, or there are disputes about the cause or extent of the damage. Hiring a public adjuster early in the claims process can help ensure that your claim is properly documented, and your interests are well-represented throughout the process.
Public adjusters typically work on a contingency fee basis, meaning they only get paid if they successfully recover a settlement for you. Their fee is usually a percentage of the total settlement amount, which is agreed upon in advance. This percentage can vary depending on the complexity of the claim and the location, but it usually ranges from 5% to 15% of the total settlement.
Insurance company adjusters are employed by the insurance company and work to protect the company’s interests. Their primary goal is to evaluate the claim and determine the amount the insurance company is liable to pay, which may not always align with the policyholder’s best interests. On the other hand, public adjusters are independent professionals who work exclusively on behalf of the policyholder. Their primary goal is to ensure that the policyholder receives a fair and prompt settlement for their claim.
While insurance agents and brokers can provide valuable guidance and assistance in filing an insurance claim, they may not have the specialized expertise required to manage complex property damage claims. Public adjusters have extensive experience in assessing damages, interpreting insurance policies, and negotiating with insurance companies, which makes them better equipped to handle large or complicated claims. Hiring a public adjuster can be especially beneficial if you are not satisfied with the settlement offer from your insurance company or if you are facing disputes regarding the cause or extent of the damage.
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Blue geometric shape representing insurance claims support services, relevant to public adjusters assisting property damage claims in Texas City.
ICRS logo with text "We Settle Big Claims" and details about commercial and multifamily public insurance adjusting, highlighting over $250 million in settlements, emphasizing "No Recovery, No Fee," against a dramatic stormy background.

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