ICRS · POLICYHOLDER REPRESENTATION

High-Value Home Insurance Claims

Detailed documentation. A complete repair scope. An advocate for your home.

ICRS represents homeowners facing complex fire, smoke, water and storm damage insurance claims.

High-value home fire and smoke damage · Policyholder claim representation

HIGH-VALUE HOMES

A complex home loss needs a complete claim file.

Distinctive finishes, custom millwork, specialty materials and interconnected building systems can make a residential repair scope difficult to establish. ICRS helps organize the damage evidence, repair estimates and policy information needed to present your claim.

01 · DOCUMENT

Establish the damage scope

Record affected rooms, finishes, contents and building systems. Coordinate specialist inspections when the loss calls for them.

02 · PRESENT

Support the repair costs

Connect photographs, measurements, contractor estimates and expert findings to a clear scope of work.

03 · NEGOTIATE

Keep the claim moving

Present the documented claim, address disputed items and track supplements as additional damage or repair requirements are identified.

RESIDENTIAL FIRE · CUSTOMER EXPERIENCE

Albert Prien: rebuilding after a house fire.

Watch Albert J. Prien share his family’s fire-claim experience in this video published by ICRS. Watch Albert’s testimonial on YouTube.

In his Google review dated May 2, 2024, Albert Prien describes a 2023 fire that destroyed much of his family’s home. He explains how ICRS helped obtain policy information, develop a repair scope, organize independent estimates and maintain communications as insurer adjusters changed.

THE CHALLENGE

An incomplete repair scope

Albert reported that the insurer’s original scope did not reflect the actual cost of rebuilding.

THE ICRS WORK

Evidence and follow-through

His account describes photos, inspection reports, correspondence and independent contractor quotes used to support the claim.

THE REPORTED OUTCOME

A home to return to

Albert credits ICRS’s work with helping his family rebuild. His review describes a claim process lasting more than a year.

“Throughout the claim, which lasted over a year, ICRS navigated the entire claim process with professionalism and care.”

— Albert Prien · Excerpt from his Google review, May 2, 2024.
Read Albert Prien’s original review on Google

Customer-reported experience. Results depend on the policy, damage and facts of each claim.

HIGH-VALUE HOME PROPERTY DAMAGE

Fire, water and storm damage claims for high-value homes.

Fire, smoke, water and storm damage can affect more than the visible finishes in a high-end home. A thorough insurance claim should account for damaged framing, concealed moisture, electrical and mechanical systems, specialty materials and the work needed to restore the property.

Specialty finishes and reconstruction. Arched openings, custom millwork and concealed framing can require detailed estimates when documenting a high-value home insurance claim.

Hidden water damage and reconstruction costs. Exposed framing and building systems can reveal repair needs beyond surface finishes. Detailed inspections help support the residential property damage claim.

Luxury home insurance claims may involve custom millwork, matching materials, specialty finishes and code-related repair requirements. ICRS helps homeowners organize damage evidence, contractor estimates and insurer correspondence when a claim is delayed, denied or underpaid.

HIGH-VALUE HOME CLAIM PHOTOS

The details that belong in your claim.

Explore residential inspection and reconstruction details that can affect the scope and cost of restoring a high-value home. Select a photo for a closer view.

Roof and exterior scope

Tile roofing, chimneys and exterior assemblies need a coordinated repair scope.

Windows and matching materials

Record window details, trim and adjoining finishes when evaluating replacement costs.

Architectural details

Document arched entries, specialty openings and the work needed to restore them.

Concealed wall framing

Open walls can reveal building components that a surface estimate misses.

Ceilings and building systems

Connect framing, ductwork and electrical details to the reconstruction estimate.

Cabinetry and interior finishes

Photograph the condition of millwork and surrounding surfaces before repairs.

MORE RESIDENTIAL CUSTOMER EXPERIENCES

Support through difficult home claims.

Water damage recovery

Ashley Szulim-Sabean describes seeking help during major home repairs after a severe water leak. Her review credits Scott and Misty with explaining the claim process and providing guidance through a difficult reconstruction experience.

Read Ashley’s original Google review

Lightning damage guidance

Jason Cheshire describes uncertainty about rebuilding after a lightning strike. His review credits ICRS with helping him understand the claim process and regain clarity about his next steps.

Read Jason’s original Google review

These are customer-reported experiences, not independently audited settlement figures.

Additional residential case documentation

High-value home fire damage: A documented residential fire claim involved a detailed damage assessment and a settlement reached through mediation.

Freeze damage and burst pipes: In a separate residential claim, additional documentation supported a broader restoration scope than the initial surface-cleaning estimate. The claim resolved without unnecessary litigation or appraisal.

ICRS CLAIM EDUCATION

When should you hire a public adjuster?

Understand your next step.

Learn when a public adjuster can help with a delayed, denied or underpaid property damage insurance claim, and how detailed documentation supports the claim review.

YOUR ICRS TEAM

Advocates for your home insurance claim.

ICRS public adjusters represent the policyholder. Our team helps homeowners document complex losses, present a supported claim and address scope and valuation questions.

Scott Friedson

CEO | Public Insurance Adjuster

Meet Scott Friedson

Texas #1632488
Florida #W797805
Ohio #1289475
Colorado #411678
Georgia #2874635
Kentucky #1014264
North Carolina #15827727
Nevada #3508775
South Carolina #893766
Oklahoma #100118599
Pennsylvania #1043874
Utah #915234
NPN #15827727
Haag Certified Commercial Roof Inspector #201408103

Misty Friedson

VP | Public Insurance Adjuster

Meet Misty Friedson

Texas #2647568
Florida #W798577
Ohio #1416569
North Carolina #19846653
South Carolina #19846653
Oklahoma #3001820951
Pennsylvania #1054792
Utah #915489
Haag Certified Commercial Roof Inspector #202111207

CUSTOMER REVIEWS

Hear from ICRS clients.

Explore more customer feedback on ICRS’s testimonials page. The residential accounts featured above link to their original Google review sources.

Insurance Claim Recovery Support | Public Adjuster

4.9

Based on 40 reviews

review us on

vijay

5 months ago

Scott and Misty with Insurance Claim Recovery Support are outstanding. As a multifamily owner, I have used them numerous times on insurance claim matters, and they have consistently delivered excellent, prompt results. They are knowledgeable, responsive, and very effective at helping navigate the claim process from start to finish. Their attention to detail, professionalism, and PERSISTENCE have made a real difference in the outcome of our claims. They understand the issues property owners face and know how to properly document and present a claim. I highly recommend Scott, Misty, and Insurance Claim Recovery Support to any property owner needing help with an insurance claim. They are experienced, trustworthy, and results-driven.

Vivian Williams

1 year ago

Our experience with ICRS was a five star experience ; we received more money than what the insurance company had offered for an apartment fire, plus we recieved money that we thought we would not get. GREAT JOB. Sign : Cornell Williams

Dallas Rice

1 year ago

Scott and his entire team so incredibly knowledgeable, their is no way we could have accomplish what we did without their guidance. Keep us the great work!!!!!

Ashley Szulim-Sabean

1 year ago

They are truly a Lifesaver! I cannot say enough good things about Insurance Claim Recovery Support — they truly feel like earth angels. Misty and Scott helped me through one of the most overwhelming and helpless times of my life. As a single woman dealing with major home renovations after a severe water leak, I was unfortunately taken advantage of by a dishonest contractor. From breaking my TV and not saying a word, to lying about repairs, damaging my sprinkler, inflating estimates with bogus charges, and even threatening legal action — I was completely overwhelmed. That’s when Misty and Scott stepped in. Their knowledge of the laws and the insurance claims process is unmatched, and their compassion and support were exactly what I needed. They knew exactly how to handle the situation, empowered me with the facts, and guided me every step of the way. They genuinely listened, made me feel heard and understood, and stood by my side when I needed it most. I am beyond grateful for their integrity, expertise, and kindness. If you’re facing a tough insurance claim situation, do not hesitate to reach out to them — they are absolute professionals and true advocates and helped me feel safe in my own home again.

AdiMak2004

2 years ago

I spoke with Scott about a commercial claim, and he was incredibly helpful. He provided detailed explanations about how policies and adjustments work, making everything much clearer. I really appreciated his thoroughness and knowledge!

Case Wegner

2 years ago

After a nightmare experience dealing with an underpaid commercial property insurance claim from a hailstorm in Dallas, we were fortunate enough to find Scott and Misty Friedson at Insurance Claim Recovery Support (ICRS). Had we not hired them, we would’ve left $127,000 on the table - money we didn’t even know we were owed. Scott and Misty are absolute professionals. Their knowledge of the insurance claim process is unmatched, and they navigated our case with skill, integrity, and relentless attention to detail. On top of that, they’re HAAG certified roof inspectors, which made all the difference in proving the true extent of our damages. Looking back, we wish we had hired ICRS from the very beginning. It would have saved us so much stress, time, and lost money. If you’re dealing with an insurance claim - especially a commercial one - don’t wait. Call ICRS. We’re beyond grateful for everything they did for us.

Jason Cheshire

2 years ago

ICRS has been a beacon of hope during one of the most challenging times in my life. After my home was struck by lightning nearly nine months ago, dealing with USAA has been nothing short of a nightmare. They have grossly underpaid my claim, and I was at my wit’s end after countless hours of research, discussions with attorneys, and trying to figure out how to rebuild my home without compromising my financial future. Scott and Misty from ICRS have been the most honest, supportive, and knowledgeable people I’ve encountered throughout this ordeal. They made me feel heard and understood, which was a welcome relief after so many interactions with professionals who seemed more interested in their bottom line than in helping me. Scott guided me through this incredibly complex and stressful process with expert advice, giving me the clarity and confidence I desperately needed. His and Misty’s commitment to doing what’s right for their clients is unmatched. They genuinely care and provide guidance and support that feels personalized and sincere. Thanks to Scott and Misty, I’m back on track and no longer feel overwhelmed. ICRS has saved me countless hours of stress and struggle, and I wholeheartedly recommend them to anyone dealing with a large-loss claim after a storm. Trust me—making them your first call can save you immeasurable frustration and help you navigate this difficult path with sound advice and unwavering support. Thank you, Scott and Misty, for everything you’ve done! -Jason Cheshire

Tom Chisano

2 years ago

Found this firm very responsive with honest advice. Based on our discussion, I actually did not hire them, at least yet, because my claim doesn't require the service. They easily could have pushed to sign me up, but did not. We have just gone thru flooding of our home and it is appreciated not being taken advantage of now.

Albert Prien

2 years ago

In 2023, our family woke up to a nightmare. Our house was filled with smoke and on fire. We able to get our son and pets out of the burning house without injury, and our local fire department arrived quickly and put out the fire. By the time that the fire was out, most of our home was destroyed. We contacted our insurer to start a claim and were immediately met with opposition and confusion on their part. It took several weeks for them to assign an adjuster to our claim. This initial experience led our decision to hire a Public Adjuster to navigate the process and advocate on our behalf. We couldn’t trust that our insurer would handle the claim responsibly, and we quickly realized that we needed someone to fight for us to hold them accountable to our policy. We were extremely fortunate to find ICRS and secure Scott as our Public Adjuster. Our Insurer mislead us and withheld information. It took weeks for them to provide a copy of our policy, and when they did, they excluded information that benefited us. ICRS pressured them to provide a full copy of our policy which included the benefits they had initially excluded. Our Insurer provided a scope that was not aligned with the actual cost of rebuilding our home. ICRS countered with a realistic scope and advised us to secure independent quotes on our own. ICRS then leveraged its scope and the independent quotes to force our insurer to provide more realistic amount for the rebuild. The scoping process took months, and ICRS drove the communications the entire time. The first adjuster that our insurer assigned to our claim arrived at the site visit and interview with a combative attitude, where he used inappropriate language, and attempted to force the negotiations their favor by manipulating the facts. ICRS swiftly called out the adjuster and guided the negations back on track. Our Insurer cycled through four adjusters during our claim. The pass-down of information between these adjusters was insufficient, with each new adjuster attempting to avoid payout using the same methods that failed with the last. We were astonished that a company could act in this manner without serious recourse. ICRS was able to leverage emails, photos, inspection reports, and additional documentation to bring the adjusters up to speed after each transition. ICRS’ efforts kept the claim moving every time our insurer attempted to stall. When our Insurer misrepresented the policy and refused to pay out for damages that were covered, ICRS drove the communications process and provided documentation, which included case-law excerpts from similar claims that had gone to trial. This approach provided breakthroughs on vital areas of the negotiations. ICRS provided a paper trail and documentation that our Insurer couldn’t ignore, and ultimately they were forced to pay out due to the exposure that ICRS had made apparent. ICRS increased the overall claim by more than 20% during the planning and rebuild process through supplements. Through negotiations with our Insurance company, ICRS increased the claim by 104% over what was released up-front in our initial settlement. Additionally, the payout ICRS secured for us was 31% higher than our policy limit. Before that fire, we had heard insurance companies pull out every trick in the book to avoid paying out on a policy. Having gone through this experience, we can say that the behavior on our insurers part was far worse than we had ever imagined possible. We advise with 100% conviction that anyone dealing with a large loss such as ours, hire a public adjuster to navigate and advocate on their behalf in order to get the needed results. Our family could not have rebuilt our home with the funds our insurance company provided, and we only have a home to return to because of ICRS’ efforts to hold our insurer accountable for the policy we had paid for. Throughout the claim, which lasted over a year, ICRS navigated the entire claim process with professionalism and care. Our family offers a sincere thank you to Scott, Misty, and the entire ICRS team.

Sue Edwards

3 years ago

ICRS is phenomenal! They walked us through all the loops we needed to jump through. They went to bat for us when we weren't even sure we were in the game! Thank you Misty and Scott! We are more appreciative than we can put into words!

Julie Bug

3 years ago

I definitely recommend ICRS! Scott and Misty went above and beyond to advocate on our behalf and help us navigate the nightmare of a large loss insurance claim. Scott has worked as a public adjuster for more than 15 years. He was extremely knowledgeable about the process, laws, and holding the insurance company accountable. The initial amount the insurance company agreed to would not have been enough to restore our property, and Scott negotiated to maximize our claim.

April Parker

3 years ago

Hands down the absolute best customer service, always responsive, knowledgeable and always eager to help!

Bobby Davis

3 years ago

Very knowledgeable and helped me through an insurance nightmare. Look no further.

DeeDee Ritzinger

3 years ago

Scott is extremely knowledgeable and competent. He assisted and provided direction enabling me to improve my claim. I highly recommend Scott and his company, ICRS.

Ericka Wood

3 years ago

Extremely helpful and friendly. Very knowledgeable. Thank you for helping!!

Ken Culotta

4 years ago

ICRS was very helpful to our condo association in connection with our recent property damage claim settlement. We are not insurance pros, but when some aspects of the insurer’s settlement offer did not appear to match up with our asessment of damage, ICRS helped us understand what further claims of damage were realistic and helped us achieve success on those claims.

James Matthew

5 years ago

Words can’t describe how grateful we are for the consultation and claim evaluation we had with Scott. Full disclosure we were unable to work with him due to limitations of our scope. We wanted to properly recognize Scott for the honest and genuine passion he put in to not only our claim, but the way he runs his business in general. We hadn’t had such clarity of next steps since this began in 2020. I would highly recommend this business to everyone spinning their wheels in this process!

Haidee Jugmans

5 years ago

Scott responded to my inquiry and took the time to listen and understand our unpleasant experience dealing with our insurance claim. Although I did not utilized his service, he gave me a sound, professional advice and offered to help when he referred me to his engineer. They replied promptly and I was able to have better understanding of the situation. Thank you Scott!

Katie Hollis

6 years ago

This was not the first public adjuster I called. I called a different company first but they gave me a bad feeling on the phone. Too aggressive. Didn't feel trustworthy to me. So, I kept looking. I came across this company and I had none of those bad feelings. Scott, the guy who took my call, seemed very knowledgeable and I felt I could fully trust him. As it turned out, he told me that my claim was fairly simple and I didn't need the full scope of his service and fees. But, without charging me a fee, he gave me some needed advice on this whole matter of insurance claims which I needed. And told me I could call him back to ask another question or two if necessary. I would recommend this company for these services.

HIGH-VALUE HOME CLAIMS FAQ

Start with your home. Build on the evidence.

Tell ICRS about the loss, your insurer’s response and the questions still unresolved. Our team will review the next steps and service options for your claim.

High-Value Home Insurance Claims

A complex home loss needs a complete claim file.

Establish the damage scope

Support the repair costs

Keep the claim moving

Albert Prien: rebuilding after a house fire.

An incomplete repair scope

Evidence and follow-through

A home to return to

Fire, water and storm damage claims for high-value homes.

The details that belong in your claim.

Roof and exterior scope

Windows and matching materials

Architectural details

Concealed wall framing

Ceilings and building systems

Cabinetry and interior finishes

Support through difficult home claims.

Water damage recovery

Lightning damage guidance

Additional residential case documentation

When should you hire a public adjuster?

Understand your next step.

YOUR ICRS TEAM

Advocates for your home insurance claim.

Hear from ICRS clients.

Questions before your claim review.

Start with your home. Build on the evidence.

Need Help With a Large Property Claim?

Our Large-Loss Specialties

Contact Information

Licensed Service Areas

Texas

Florida

Utah

PUBLIC ADJUSTER LICENSES

Scott Friedson — Individual Licenses

Misty Friedson — Individual Licenses

ICRS Agency Licenses

Subscribe to Our Newsletter

7 Ways Commercial Building Owners Maximize Insurance Claims