A major loss can be especially demanding when the property has specialty materials, multiple uses, or an active business to protect. Insurance Claim Recovery Support, LLC (ICRS) represents policyholders and helps document, present, negotiate, and settle complex property insurance claims.
Serving hospitality properties, retail buildings, religious organizations, associations, and custom homes.
Request a Claim ReviewBased in Lakeway, Texas · Serving policyholders in Fredericksburg
After a major loss, property owners and managers must protect people and the building while keeping records, coordinating vendors, and responding to the insurer. Starting with a clear record can reduce confusion about what was damaged and what the claim includes.
ICRS is a licensed Texas public adjuster agency. We represent policyholders, not insurance companies. We review the facts, help develop a supportable scope, and pursue a fair resolution through the claim process.
What is a public adjuster? →For hospitality, historic, and custom properties, the repair scope may depend on specific finishes, building systems, and the property’s use. Preserve photographs, plans, contractor observations, and available cost records before decisions narrow the claim record.
See how ICRS works →Offices, retail, hospitality, industrial, religious, school, and other commercial properties with complex repair scopes.
Commercial claim support →Apartment communities, condominium properties, HOAs, and multiple-building claims requiring organized evidence.
Multifamily claim support →Significant losses involving custom construction, specialty materials, or extensive damage.
Explore property types →Fire, hail, wind, and water claims may involve structural damage, specialty finishes, smoke or moisture, and disruption to the property’s use.
Fire claims can include smoke, soot, firefighting water, and interruption to the property’s use. Storm claims may require careful review of roof, exterior, and interior damage. Coverage depends on the policy and the facts of the loss.
Fire damage claims · Hail claims · Wind claims · Water claims
Explore the Free Fire Claim Guide
The best time to involve a public adjuster is often early, before the claim scope becomes confused or incomplete.
Review selected ICRS claim results and examples of documented fire, hail, and commercial property losses. Each result depends on its own policy, facts, and supporting evidence.
Explore documented claim results →
Watch the ICRS corporate video →
Past results do not guarantee the outcome or timing of another claim.
A hospitality venue, historic property, or custom home may have materials and design details that are difficult to describe in a standard estimate. Photograph finishes, assemblies, and affected rooms before cleanup when safe. Retain plans, prior renovation records, and contractor observations that explain the property’s pre-loss condition and the proposed repairs.
Business use can also matter: document closures, temporary operations, and the timeline of repair decisions. A complete record helps the insurer and policyholder evaluate the same scope. ICRS serves nearby Central Texas communities too; see the San Antonio service page for related guidance.
ICRS is based in Lakeway, Texas and serves policyholders in Fredericksburg. This page describes a service area, not a separate local office.
Yes. Share available estimates, insurer correspondence, and the current claim status. ICRS can discuss whether its services fit the loss and stage of the claim.
No. ICRS represents policyholders in property damage insurance claims.
Tell us what happened, where the damaged property is, and where the claim stands.
Request a Claim ReviewOr call 512-904-9900. Insurance Claim Recovery Support, LLC · Texas public adjuster agency license #1670060 · NPN #16144334.
Access the free ICRS guide to preparing and documenting a commercial property insurance claim.
Looking for help with a specific loss? Explore the free Fire Claim Guide or Water Claim Guide.
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