A complex property loss can interrupt tenants, customers, and daily operations while the insurance claim is still being investigated. Insurance Claim Recovery Support, LLC (ICRS) represents policyholders and helps document, present, negotiate, and settle complex property insurance claims.
Serving commercial buildings, retail centers, apartment communities, and association properties.
Request a Claim ReviewBased in Lakeway, Texas · Serving policyholders in Sugar Land
After a major loss, property owners and managers must protect people and the building while keeping records, coordinating vendors, and responding to the insurer. Starting with a clear record can reduce confusion about what was damaged and what the claim includes.
ICRS is a licensed Texas public adjuster agency. We represent policyholders, not insurance companies. We review the facts, help develop a supportable scope, and pursue a fair resolution through the claim process.
What is a public adjuster? →For commercial and multifamily properties, document the affected roof, exterior, interior, equipment, and use of the space. Preserve records of emergency work and business interruption concerns separately so the claim can be reviewed against the policy and supporting evidence.
See how ICRS works →Offices, retail, hospitality, industrial, religious, school, and other commercial properties with complex repair scopes.
Commercial claim support →Apartment communities, condominium properties, HOAs, and multiple-building claims requiring organized evidence.
Multifamily claim support →Significant losses involving custom construction, specialty materials, or extensive damage.
Explore property types →Fire, hail, wind, and water losses may require coordinated building and operational documentation. ICRS represents the policyholder through presentation and negotiation.
Fire claims can include smoke, soot, firefighting water, and interruption to the property’s use. Storm claims may require careful review of roof, exterior, and interior damage. Coverage depends on the policy and the facts of the loss.
Fire damage claims · Hail claims · Wind claims · Water claims
Explore the Free Fire Claim Guide
The best time to involve a public adjuster is often early, before the claim scope becomes confused or incomplete.
Review selected ICRS claim results and examples of documented fire, hail, and commercial property losses. Each result depends on its own policy, facts, and supporting evidence.
Explore documented claim results →
Watch the ICRS corporate video →
Past results do not guarantee the outcome or timing of another claim.
For a retail center or office property, the physical repair scope and interruption to use may need separate records. Keep tenant notices, access restrictions, temporary protection, vendor invoices, and dated photographs together. If multiple tenants or buildings are affected, identify each space consistently across estimates and correspondence.
Apartment and HOA claims can involve common areas, several roofs, and different decision makers. A building-by-building inventory can make it easier for owners and boards to review what has been inspected and what remains disputed. ICRS also serves the wider region; see our Houston and Katy page for related resources.
ICRS is based in Lakeway, Texas and serves policyholders in Sugar Land. This page does not represent a separate Sugar Land office.
Yes. Share available estimates, insurer correspondence, and the current claim status. ICRS can discuss whether its services fit the loss and stage of the claim.
No. ICRS represents policyholders in property damage insurance claims.
Tell us what happened, where the damaged property is, and where the claim stands.
Request a Claim ReviewOr call 512-904-9900. Insurance Claim Recovery Support, LLC · Texas public adjuster agency license #1670060 · NPN #16144334.
Access the free ICRS guide to preparing and documenting a commercial property insurance claim.
Looking for help with a specific loss? Explore the free Fire Claim Guide or Water Claim Guide.
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