Freeze & Water Damage Insurance Claims

The public adjusters exclusively for commercial and multi-family policyholders.
water damage loss, Water Damage Insurance Claim,


Trust ICRS public adjusters to settle your water damage insurance claim

When a water damage has devastated your life, calling a public adjuster about filing a water damage claim can help you put the pieces back together

Public Adjuster for Water Damage Claims

Water Damage Insurance Claims

Understanding Water Damage Insurance Claims and Policyholder Responsibilities

Water damage from a pipe burst after a freeze or undetected leak can quickly cause considerable damage to your home or business. Common causes of water damage are:

  • Frozen or broken plumbing; and
  • Leaking roofs or exterior walls.

Time is of the essence! Immediately following the discovery of water damage, it is critical to put your insurer on notice of claim and start the preservation and restoration of your property. Large water damage insurance claims can be very complex, need prompt mitigation, and thorough documentation. Mold and mildew can begin to form within 48 hours.

Texas commercial building, multifamily property, and high value home owners dealing with water damage claims from frozen pipe bursts who want the maximum settlement they deserve in minimum time.

Hire a reputable, local mitigation company to demo and dry out wet materials with IICRC credentials.

What to do after water damage loss

Protect your property from further damage. It’s your responsibility to perform emergency work such as putting up tarps, removing porous materials such as drywall and carpeting to prevent mold, and boarding up openings. It is best to use a certified mitigation professional.

Document the damage with photographs and video of the damages, before you begin any cleanup efforts.

Request a complete copy of your insurance policy. Read and make sure you understand your rights and obligations under your insurance policy before entering into any serious discussions or negotiations with your carrier. Seek a claims professional to help you understand what your policy actually covers and, just as important, what it doesn’t.

Document all of your activities and expenses. Keep a log of your activities and save receipts after the damage, including those for property replacement and extra expenses.

Make decisions that are the best for the continuation of your business. Policyholders who expect the insurance company to tell them what to do to save their business may be profoundly disappointed. Only you know your business and what’s best for your recovery.

Hire your own experts.  The insurance company adjuster and representatives sent by your carrier to evaluate the damages is working for the insurance company, not for you. The burden to prove, document and submit your claim falls on you,  the policyholder. Make sure you have a licensed professional who thoroughly knows property insurance claims on your side to ensure a full, fair and expedited settlement.

Hire ICRS Public Adjusters to get you the fair and prompt settlement you deserve!
  • Q: Should I hire a 3rd party water damage mitigation company to remove wet areas or do it in-house?
    A: That is the question many commercial owners have been asking themselves. Onsite property management personnel are overloaded with work orders trying to retain tenants while water-damaged units that still may not have been properly mitigated run the risk of mold.
  • Ready or not, your insurance company’s adjusters are coming. What the insurer’s representatives see during your inspections and who represents your interests can make a big difference in your claim settlement.

As trusted Public Insurance Adjusters representing Commercial and Multifamily property owners throughout Texas, our advice is to have property management personnel resources handle work orders for your business, check vacant units/areas for damages, and make sure air conditioning is on to help dry out moisture.

Running the business vs mitigating damage are two separate activities and this is why you have insurance.

Consider engaging a professional water mitigation company to tear out wet materials, mitigate further damage and perform a proper dry out to help prevent mold.

Q: How are policyholders dealing with water damage assured that the mitigation vendor will defend their work to the insurer’s and not be obligated to pay anything more than what the insurer will pay?

A: In our opinion, we recommend mitigation vendors and policyholders agree as follows:
“In the event insurance company disputes any mitigation invoice, contractor agrees to defend their work product or waive any unpaid portion not approved by insurer.”

  • Do the remediation in phases with adjuster approvals. The process goes a little slower at times, but really substantiates the services performed and for the rebuild.
  • Memorialize that the scope of work will be performed pursuant to 3rd party water damage restoration and remediation protocol.
  •  Payment terms are in accordance with Texas insurance code payment statute timelines.
  • Work with a reputable water mitigation contractor who uses professional certified restoration/remediation crews that have been trained on the S500 and S520 Restoration industry standards set by the IICRC process.  These professionals should have no issue documenting and supporting any reasonable and necessary scope of work or costs.


  • 7 Tips for Thawing Frozen Pipes 
water damage loss, Water Damage Insurance Claim,
frozen pipe burst
flood loss 1
0 +
Years Experience
0 +
Claims Settled
Hours Worked
$ 0
Average Claim Amount

No Recovery, No Fee Offer

Get a complimentary consultation on your water damage insurance claim.  We are water damage claim adjusters who work for policyholders, not the insurance company.   If you choose to hire us, we work on contingency. No recovery, no fee.  Our water damage insurance claim process is proven and streamlined.  We also value your privacy. We do not sell, trade, or rent your personal information to others.

Need immediate water damage insurance claim help?


What Client Says About ICRS

It pays to know ICRS – “747% Higher Payments with a Public Adjuster for Claims related to a 2005 Hurricane”

DeeDee Ritzinger
DeeDee Ritzinger
Scott is extremely knowledgeable and competent. He assisted and provided direction enabling me to improve my claim. I highly recommend Scott and his company, ICRS.
Ericka Wood
Ericka Wood
Extremely helpful and friendly. Very knowledgeable. Thank you for helping!!
Ken Culotta
Ken Culotta
ICRS was very helpful to our condo association in connection with our recent property damage claim settlement. We are not insurance pros, but when some aspects of the insurer’s settlement offer did not appear to match up with our asessment of damage, ICRS helped us understand what further claims of damage were realistic and helped us achieve success on those claims.
Narate Nichamon Nn
Narate Nichamon Nn
My wife and I were looking for a public adjuster to help us navigate the murky water of a water damage claim. So we Googled and found ICRS with so many good reviews. We scheduled the free 30-minute call right away, not knowing that our residential claim was out of their work scope. However, Misty called us on time and was so helpful. She pointed out valuable resources regarding our rights and suggested great tips on dealing with the insurance adjuster (e.g., specific questions we should ask and documenting everything). Moreover, she offered that we can contact her again in a couple of weeks if our situation does not get better. Through our conversations, we felt that Misty was sincerely willing to help us out even though we were not her client. What we got from the free 30-minute call session was beyond our expectations, and they were really helpful.
keungsik kim
keungsik kim
Misty was great following up very quickly regarding my consultation request. And I was provided whole lot of good information how to proceed with my claim with the insurance company. Thumbs up!
James Matthew
James Matthew
Words can’t describe how grateful we are for the consultation and claim evaluation we had with Scott. Full disclosure we were unable to work with him due to limitations of our scope. We wanted to properly recognize Scott for the honest and genuine passion he put in to not only our claim, but the way he runs his business in general. We hadn’t had such clarity of next steps since this began in 2020. I would highly recommend this business to everyone spinning their wheels in this process!
Leo Coleman
Leo Coleman
Great support by real professional!
Joe Castellano
Joe Castellano
Thank you for pointing me in the right direction!
Haidee Jugmans
Haidee Jugmans
Scott responded to my inquiry and took the time to listen and understand our unpleasant experience dealing with our insurance claim. Although I did not utilized his service, he gave me a sound, professional advice and offered to help when he referred me to his engineer. They replied promptly and I was able to have better understanding of the situation. Thank you Scott!

Frequently Asked Questions

A public adjuster is a licensed insurance professional who specializes in helping policyholders navigate the complex process of filing and negotiating property damage insurance claims. Public adjusters represent the policyholder’s interests, not the insurance company’s, and work to ensure that the policyholder receives a fair and prompt settlement for their claim. Their duties include evaluating the damage, reviewing the insurance policy, preparing a detailed claim, and negotiating with the insurance company on behalf of the policyholder.
You should consider hiring a public adjuster if you are facing a large or complex property damage insurance claim, such as those resulting from fire, water, or storm damage. Public adjusters are particularly helpful when the scope of the damages is unclear, the insurance company’s offer seems insufficient, or there are disputes about the cause or extent of the damage. Hiring a public adjuster early in the claims process can help ensure that your claim is properly documented, and your interests are well-represented throughout the process.
Public adjusters typically work on a contingency fee basis, meaning they only get paid if they successfully recover a settlement for you. Their fee is usually a percentage of the total settlement amount, which is agreed upon in advance. This percentage can vary depending on the complexity of the claim and the location, but it usually ranges from 5% to 15% of the total settlement.
Insurance company adjusters are employed by the insurance company and work to protect the company’s interests. Their primary goal is to evaluate the claim and determine the amount the insurance company is liable to pay, which may not always align with the policyholder’s best interests. On the other hand, public adjusters are independent professionals who work exclusively on behalf of the policyholder. Their primary goal is to ensure that the policyholder receives a fair and prompt settlement for their claim.
While insurance agents and brokers can provide valuable guidance and assistance in filing an insurance claim, they may not have the specialized expertise required to manage complex property damage claims. Public adjusters have extensive experience in assessing damages, interpreting insurance policies, and negotiating with insurance companies, which makes them better equipped to handle large or complicated claims. Hiring a public adjuster can be especially beneficial if you are not satisfied with the settlement offer from your insurance company or if you are facing disputes regarding the cause or extent of the damage.
BG Graphic 1

7 Ways Commercial Policyholders Maximize Property Damage Insurance Claims

  • This field is for validation purposes and should be left unchanged.