WE GET BIG CLAIMS SETTLED

Commercial Buildings
Apartment Complexes
Multi-Family HOA's

Public adjusters for commercial and multifamily policyholders.

  • Get the settlement you deserve!
  • Avoid unnecessary litigation, underpayments, delays, & denials.
  • Over 500 large-loss property damage claims settled.
  • Large Loss Specialists.
  • 15 Years of Experience.
  • Public Adjusters nationwide.
  • No Recovery, No Fee!
ICRS Insurance Claim Recovery Support Lakeway Texas Homepage Slide7 Image1, Public Adjuster,
Apartment Fire

Insurance Claim Experts

Public Adjusters for large-loss Apartment, Commercial, and Multifamily property damage insurance claims.

Real estate syndicators, apartment owners, business owners, religious organizations, homeowner associations, and property management companies trust Insurance Claim Recovery Support public insurance adjusters to take on the burden of dealing with commercial and multifamily property damage insurance claims in order for policyholders to get the maximum claim settlement they deserve in minimum time. 

We’ve earned the trust of some of the largest apartment, multifamily, and commercial building owners, syndicators, and property management companies to deliver the insurance claim settlement policyholders deserve.

Business owners have enough demands on their time without having to deal with claim adjusters, engineers, contractors, managers, investors, tenants, attorneys, and partners all needing answers.  When hail, fire or other storm damage impacts one of your real estate assets and you are faced with insurance claim games, financial losses, risk management advice, overcoming delays, and low-ball settlement offers that simply won’t restore your damaged property to a pre-loss condition, don’t stress…we can be on-site and handle your claim from beginning to end. 

Policyholders who have suffered a large loss seeking professional representation routinely engage our public adjusting firm at the time they file their initial notice of loss.  They know our high-value services for consistently delivering professional “Pro-Policyholder” insurance claims results.  Our proactive representation and systematic documentation compel insurance companies to settle fairly and promptly.  Best of all, we love what we do and are so confident in our skills that we work for you on contingency fee terms…no recovery, no fee.

We also offer risk-free insurance claim services that include FREE policy reviews, annual building inspections, and weather monitoring services.

 
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Risk-Free Loss Recovery Offer

Get a complimentary consultation on your damage insurance claim.  We are claim adjusters who work for policyholders, not the insurance company.   If you choose to hire us, we work on contingency. No recovery, no fee.  Our insurance claim process is proven and streamlined.  We also value your privacy. We do not sell, trade, or rent your personal information to others.

Need immediate damage insurance claim help?

TESTIMONIALS

What Client Says About ICRS

It pays to know ICRS – “747% Higher Payments with a Public Adjuster for Claims related to a 2005 Hurricane”

ChIJb5CKjeM5W4YRdj4 INbu4gY 516554bcf9cb2e7a81d482bac1c0237f-public-insurance-adjustersDallas Rice
02:11 22 May 25
Scott and his entire team so incredibly knowledgeable, their is no way we could have accomplish what we did without their guidance. Keep us the great work!!!!!
ChIJb5CKjeM5W4YRdj4 INbu4gY 27c8df613272b07cc1026e2729af82f4-public-insurance-adjustersAshley Szulim-Sabean
18:50 05 May 25
They are truly a Lifesaver!
I cannot say enough good things about Insurance Claim Recovery Support — they truly feel like earth angels. Misty and Scott helped me through one of the most overwhelming and helpless times of my life. As a single woman dealing with major home renovations after a severe water leak, I was unfortunately taken advantage of by a dishonest contractor. From breaking my TV and not saying a word, to lying about repairs, damaging my sprinkler, inflating estimates with bogus charges, and even threatening legal action — I was completely overwhelmed.

That’s when Misty and Scott stepped in. Their knowledge of the laws and the insurance claims process is unmatched, and their compassion and support were exactly what I needed. They knew exactly how to handle the situation, empowered me with the facts, and guided me every step of the way. They genuinely listened, made me feel heard and understood, and stood by my side when I needed it most. I am beyond grateful for their integrity, expertise, and kindness. If you’re facing a tough insurance claim situation, do not hesitate to reach out to them — they are absolute professionals and true advocates and helped me feel safe in my own home again.
ChIJb5CKjeM5W4YRdj4 INbu4gY eea08e59bb455bfde5e33d4147f68ff0-public-insurance-adjustersAdiMak2004
14:54 10 Apr 25
I spoke with Scott about a commercial claim, and he was incredibly helpful. He provided detailed explanations about how policies and adjustments work, making everything much clearer. I really appreciated his thoroughness and knowledge!
ChIJb5CKjeM5W4YRdj4 INbu4gY 4e905f7d36e73696499ddc09f5aae4ce-public-insurance-adjustersCase Wegner
15:23 09 Apr 25
After a nightmare experience dealing with an underpaid commercial property insurance claim from a hailstorm in Dallas, we were fortunate enough to find Scott and Misty Friedson at Insurance Claim Recovery Support (ICRS). Had we not hired them, we would’ve left $127,000 on the table - money we didn’t even know we were owed.

Scott and Misty are absolute professionals. Their knowledge of the insurance claim process is unmatched, and they navigated our case with skill, integrity, and relentless attention to detail. On top of that, they’re HAAG certified roof inspectors, which made all the difference in proving the true extent of our damages.

Looking back, we wish we had hired ICRS from the very beginning. It would have saved us so much stress, time, and lost money. If you’re dealing with an insurance claim - especially a commercial one - don’t wait. Call ICRS.

We’re beyond grateful for everything they did for us.
ChIJb5CKjeM5W4YRdj4 INbu4gY e71dbbe1dd2de449c028968851e2690e-public-insurance-adjustersJason Cheshire
21:41 21 Nov 24
ICRS has been a beacon of hope during one of the most challenging times in my life. After my home was struck by lightning nearly nine months ago, dealing with USAA has been nothing short of a nightmare. They have grossly underpaid my claim, and I was at my wit’s end after countless hours of research, discussions with attorneys, and trying to figure out how to rebuild my home without compromising my financial future.

Scott and Misty from ICRS have been the most honest, supportive, and knowledgeable people I’ve encountered throughout this ordeal. They made me feel heard and understood, which was a welcome relief after so many interactions with professionals who seemed more interested in their bottom line than in helping me.

Scott guided me through this incredibly complex and stressful process with expert advice, giving me the clarity and confidence I desperately needed. His and Misty’s commitment to doing what’s right for their clients is unmatched. They genuinely care and provide guidance and support that feels personalized and sincere.

Thanks to Scott and Misty, I’m back on track and no longer feel overwhelmed. ICRS has saved me countless hours of stress and struggle, and I wholeheartedly recommend them to anyone dealing with a large-loss claim after a storm. Trust me—making them your first call can save you immeasurable frustration and help you navigate this difficult path with sound advice and unwavering support.

Thank you, Scott and Misty, for everything you’ve done!

-Jason Cheshire
ChIJb5CKjeM5W4YRdj4 INbu4gY 38953e0dc3abbc05d5132c9529fc1a23-public-insurance-adjustersTom Chisano
15:06 02 Oct 24
Found this firm very responsive with honest advice. Based on our discussion, I actually did not hire them, at least yet, because my claim doesn't require the service. They easily could have pushed to sign me up, but did not. We have just gone thru flooding of our home and it is appreciated not being taken advantage of now.
ChIJb5CKjeM5W4YRdj4 INbu4gY f963c2559d7b30810210912cbb5ed26e-public-insurance-adjustersAlbert Prien
09:15 02 May 24
In 2023, our family woke up to a nightmare. Our house was filled with smoke and on fire. We able to get our son and pets out of the burning house without injury, and our local fire department arrived quickly and put out the fire. By the time that the fire was out, most of our home was destroyed. We contacted our insurer to start a claim and were immediately met with opposition and confusion on their part. It took several weeks for them to assign an adjuster to our claim. This initial experience led our decision to hire a Public Adjuster to navigate the process and advocate on our behalf. We couldn’t trust that our insurer would handle the claim responsibly, and we quickly realized that we needed someone to fight for us to hold them accountable to our policy. We were extremely fortunate to find ICRS and secure Scott as our Public Adjuster.

Our Insurer mislead us and withheld information. It took weeks for them to provide a copy of our policy, and when they did, they excluded information that benefited us. ICRS pressured them to provide a full copy of our policy which included the benefits they had initially excluded.

Our Insurer provided a scope that was not aligned with the actual cost of rebuilding our home. ICRS countered with a realistic scope and advised us to secure independent quotes on our own. ICRS then leveraged its scope and the independent quotes to force our insurer to provide more realistic amount for the rebuild. The scoping process took months, and ICRS drove the communications the entire time.

The first adjuster that our insurer assigned to our claim arrived at the site visit and interview with a combative attitude, where he used inappropriate language, and attempted to force the negotiations their favor by manipulating the facts. ICRS swiftly called out the adjuster and guided the negations back on track.

Our Insurer cycled through four adjusters during our claim. The pass-down of information between these adjusters was insufficient, with each new adjuster attempting to avoid payout using the same methods that failed with the last. We were astonished that a company could act in this manner without serious recourse. ICRS was able to leverage emails, photos, inspection reports, and additional documentation to bring the adjusters up to speed after each transition. ICRS’ efforts kept the claim moving every time our insurer attempted to stall.

When our Insurer misrepresented the policy and refused to pay out for damages that were covered, ICRS drove the communications process and provided documentation, which included case-law excerpts from similar claims that had gone to trial. This approach provided breakthroughs on vital areas of the negotiations. ICRS provided a paper trail and documentation that our Insurer couldn’t ignore, and ultimately they were forced to pay out due to the exposure that ICRS had made apparent.

ICRS increased the overall claim by more than 20% during the planning and rebuild process through supplements. Through negotiations with our Insurance company, ICRS increased the claim by 104% over what was released up-front in our initial settlement. Additionally, the payout ICRS secured for us was 31% higher than our policy limit.

Before that fire, we had heard insurance companies pull out every trick in the book to avoid paying out on a policy. Having gone through this experience, we can say that the behavior on our insurers part was far worse than we had ever imagined possible. We advise with 100% conviction that anyone dealing with a large loss such as ours, hire a public adjuster to navigate and advocate on their behalf in order to get the needed results. Our family could not have rebuilt our home with the funds our insurance company provided, and we only have a home to return to because of ICRS’ efforts to hold our insurer accountable for the policy we had paid for. Throughout the claim, which lasted over a year, ICRS navigated the entire claim process with professionalism and care. Our family offers a sincere thank you to Scott, Misty, and the entire ICRS team.
ChIJb5CKjeM5W4YRdj4 INbu4gY f4fdb4f524a38691ef3ce474e995a22a-public-insurance-adjustersSue Edwards
20:10 24 Apr 24
ICRS is phenomenal! They walked us through all the loops we needed to jump through. They went to bat for us when we weren't even sure we were in the game! Thank you Misty and Scott! We are more appreciative than we can put into words!
ChIJb5CKjeM5W4YRdj4 INbu4gY 9dcf1cdaf14824de48ba60a34d7c941c-public-insurance-adjustersJulie Bug
03:02 17 Apr 24
I definitely recommend ICRS! Scott and Misty went above and beyond to advocate on our behalf and help us navigate the nightmare of a large loss insurance claim. Scott has worked as a public adjuster for more than 15 years. He was extremely knowledgeable about the process, laws, and holding the insurance company accountable. The initial amount the insurance company agreed to would not have been enough to restore our property, and Scott negotiated to maximize our claim.
ChIJb5CKjeM5W4YRdj4 INbu4gY 51739984123eda217840014a95df8b39-public-insurance-adjustersApril Parker
17:10 19 Feb 24
Hands down the absolute best customer service, always responsive, knowledgeable and always eager to help!
ChIJb5CKjeM5W4YRdj4 INbu4gY 262be4689f8b18a3cc9c35e538f6816b-public-insurance-adjustersBobby Davis
15:38 02 Feb 24
Very knowledgeable and helped me through an insurance nightmare. Look no further.
ChIJb5CKjeM5W4YRdj4 INbu4gY e3c1af55614ed1ab29e9d4e119da6cf0-public-insurance-adjustersDeeDee Ritzinger
18:17 23 Sep 23
Scott is extremely knowledgeable and competent. He assisted and provided direction enabling me to improve my claim. I highly recommend Scott and his company, ICRS.
ChIJb5CKjeM5W4YRdj4 INbu4gY 0b39906a3152c8762749429045a9c471-public-insurance-adjustersEricka Wood
20:12 09 Jun 23
Extremely helpful and friendly.
Very knowledgeable. Thank you for helping!!
ChIJb5CKjeM5W4YRdj4 INbu4gY 2faa95c688827cf973984ce5afe48535-public-insurance-adjustersKen Culotta
01:48 24 Feb 23
ICRS was very helpful to our condo association in connection with our recent property damage claim settlement. We are not insurance pros, but when some aspects of the insurer’s settlement offer did not appear to match up with our asessment of damage, ICRS helped us understand what further claims of damage were realistic and helped us achieve success on those claims.
ChIJb5CKjeM5W4YRdj4 INbu4gY 701574e2d6c37f9503ce3b1c0bb82008-public-insurance-adjustersJames Matthew
16:02 09 Jan 22
Words can’t describe how grateful we are for the consultation and claim evaluation we had with Scott. Full disclosure we were unable to work with him due to limitations of our scope. We wanted to properly recognize Scott for the honest and genuine passion he put in to not only our claim, but the way he runs his business in general. We hadn’t had such clarity of next steps since this began in 2020. I would highly recommend this business to everyone spinning their wheels in this process!
ChIJb5CKjeM5W4YRdj4 INbu4gY 71ff85b2c188c626feadabfd5c2cca5c-public-insurance-adjustersHaidee Jugmans
21:38 29 Jul 21
Scott responded to my inquiry and took the time to listen and understand our unpleasant experience dealing with our insurance claim. Although I did not utilized his service, he gave me a sound, professional advice and offered to help when he referred me to his engineer. They replied promptly and I was able to have better understanding of the situation. Thank you Scott!
ChIJb5CKjeM5W4YRdj4 INbu4gY 8efc2b3207e397555c5e3457d8a731be-public-insurance-adjustersKatie Hollis
15:50 23 Feb 21
This was not the first public adjuster I called. I called a different company first but they gave me a bad feeling on the phone. Too aggressive. Didn't feel trustworthy to me. So, I kept looking. I came across this company and I had none of those bad feelings. Scott, the guy who took my call, seemed very knowledgeable and I felt I could fully trust him. As it turned out, he told me that my claim was fairly simple and I didn't need the full scope of his service and fees. But, without charging me a fee, he gave me some needed advice on this whole matter of insurance claims which I needed. And told me I could call him back to ask another question or two if necessary. I would recommend this company for these services.
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FAQs

Frequently Asked Questions

A public adjuster is a licensed insurance professional who specializes in helping policyholders navigate the complex process of filing and negotiating property damage insurance claims. Public adjusters represent the policyholder’s interests, not the insurance company’s, and work to ensure that the policyholder receives a fair and prompt settlement for their claim. Their duties include evaluating the damage, reviewing the insurance policy, preparing a detailed claim, and negotiating with the insurance company on behalf of the policyholder.
You should consider hiring a public adjuster if you are facing a large or complex property damage insurance claim, such as those resulting from fire, water, or storm damage. Public adjusters are particularly helpful when the scope of the damages is unclear, the insurance company’s offer seems insufficient, or there are disputes about the cause or extent of the damage. Hiring a public adjuster early in the claims process can help ensure that your claim is properly documented, and your interests are well-represented throughout the process.
Public adjusters typically work on a contingency fee basis, meaning they only get paid if they successfully recover a settlement for you. Their fee is usually a percentage of the total settlement amount, which is agreed upon in advance. This percentage can vary depending on the complexity of the claim and the location, but it usually ranges from 5% to 15% of the total settlement.
Insurance company adjusters are employed by the insurance company and work to protect the company’s interests. Their primary goal is to evaluate the claim and determine the amount the insurance company is liable to pay, which may not always align with the policyholder’s best interests. On the other hand, public adjusters are independent professionals who work exclusively on behalf of the policyholder. Their primary goal is to ensure that the policyholder receives a fair and prompt settlement for their claim.
While insurance agents and brokers can provide valuable guidance and assistance in filing an insurance claim, they may not have the specialized expertise required to manage complex property damage claims. Public adjusters have extensive experience in assessing damages, interpreting insurance policies, and negotiating with insurance companies, which makes them better equipped to handle large or complicated claims. Hiring a public adjuster can be especially beneficial if you are not satisfied with the settlement offer from your insurance company or if you are facing disputes regarding the cause or extent of the damage.
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